Shipping policy

🕒 Order Processing Time

All orders are processed within 1 to 3 business days after payment is confirmed. Once your order has shipped, you will receive a confirmation email along with a tracking number.

🚚 Shipping Methods

We ship through trusted carriers to ensure safe and reliable delivery. Once your order has shipped, you will receive a tracking number to monitor your shipment status.

⏳ Delivery Time

Delivery times vary depending on your location and selected shipping method. On average, orders arrive within 5 to 10 business days after shipping.
Please note: delays may occur during peak seasons or due to carrier issues, which are beyond our control.

💲 Shipping Costs

Shipping charges are calculated at checkout based on your order total and delivery address.
Any promotional offers, such as free shipping, will be clearly displayed on the product page or during checkout.

🔗 Tracking Your Order

A tracking link will be provided via email once your package has shipped.
If you do not receive your tracking number, please contact us at contact@moshepets.store.

📦 Missing, Delayed, or Damaged Orders

If your order is delayed, lost, or arrives damaged, please contact our support team as soon as possible at contact@moshepets.store.
We will investigate the issue and assist you in resolving it.

🏠 Incorrect Shipping Address

Customers are responsible for providing the correct and complete shipping address at the time of purchase.
Moshi Pets is not responsible for delays, losses, or failed deliveries caused by incorrect or incomplete address details.