Refund Policy

At Moshe Pets, we want both you and your pet to be completely satisfied with every purchase. If something isn’t right, we’re here to help.

🔄 Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must be unused, in original condition, and in its original packaging. Proof of purchase is required.

To start a return, please contact us at contact@moshepets.store. Our support team will guide you through the process.

🚫 Non-Returnable Items

We do not accept returns for items that have been used or damaged after delivery, items without original packaging, and sale or discounted items (unless defective or damaged).

💰 Refunds

Once your return is received and inspected, we will notify you via email. If approved, your refund will be issued to your original payment method. Processing time may vary depending on your payment provider.

🔁 Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same item, please contact us at contact@moshepets.store.

🚚 Shipping Costs

Customers are responsible for return shipping costs unless the product is defective or incorrect. Original shipping fees are non-refundable.